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Information below regarding the legal guarantee and the right of revocation.
If you have any questions about the information below please contact us.
The legal guarantee applies to all items that you purchase from us. Legal guarantee means that a product is or must do what the consumer can expect in all reasonableness.
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receives the good(s).
In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post, fax or e-mail) that the agreement will be revoked. You can use the model withdrawal form (PDF), but you are not obliged to do so.
In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
If you revoke the contract, you will receive all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest standard delivery that we offer), in any case not later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return a part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement. We may wait with reimbursement until we have received the goods, or after you've shown that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you notify us of the decision to cancel the agreement. You are on time if you return the goods before the 14-day period has expired.
The direct costs of returning the goods are for your account.
Raw CBD Returns
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You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Except for return shipment are products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery.
If you have any questions regarding the above, please feel free to contact us.